Privacy Policy

Ayatt Management & Service SDN. BHD. ("Ayatt", "we", "us", or "our") provides a property-management platform for property owners, residents, and administrators. This Privacy Policy explains what personal information we collect through our mobile app and web portal, how we use it, and the choices you have.

By creating an account or using the Ayatt Service platform, you confirm that you have read and understood this Privacy Policy.

Depending on how you use the platform, we may collect the following categories of information:

• Account and contact details — your name, email address, phone number, and password.
• Property and ownership information — the units you own or occupy, your ownership share, and your stay or booking records.
• Revenue and financial information — booking revenue, expenses, and withdrawal records associated with your units.
• Requests and feedback — service requests, feedback, remarks, and any photos or attachments you submit.
• Device and technical information — device identifiers, app version, and push-notification tokens used to deliver notifications.
• Usage information — how you interact with the app and portal, together with log and diagnostic data.

We use your information to:

• Create and manage your account and the units linked to you.
• Process and fulfil service requests, bookings, and feedback.
• Send you transactional and service notifications by push notification and email.
• Operate, maintain, analyse, and improve the platform.
• Keep the platform secure and prevent fraud, abuse, and unauthorised access.
• Comply with our legal, regulatory, and accounting obligations.

Our web portal uses strictly necessary cookies to keep you signed in securely, and our mobile app stores authentication tokens on your device for the same purpose. We do not use these technologies for advertising or cross-site tracking.

We do not sell your personal information. We may share it with:

• Service providers who help us operate the platform — such as hosting, email delivery, and push-notification providers — under appropriate confidentiality obligations.
• Property owners, management, and administrators, where necessary to manage your units, bookings, and requests.
• Advisers, authorities, or other parties where required to comply with the law, respond to legal process, or protect our rights and users.
• A successor entity in connection with a merger, acquisition, or transfer of assets.

We retain your personal information for as long as your account is active and as needed to provide the services, and afterwards for the period required to meet our legal, tax, and accounting obligations. When it is no longer needed, we delete or anonymise it.

We apply reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may:

• Access and review the personal information we hold about you.
• Request correction of information that is inaccurate or incomplete.
• Request deletion of your account and associated personal information.
• Opt out of non-essential notifications.
• Withdraw your consent where our processing relies on it.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding to your request.

The platform relies on third-party services — for example, push-notification delivery — that process limited data on our behalf. These providers maintain their own privacy policies governing how they handle information.

The platform is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Your information may be stored and processed in countries other than the one in which you reside. Where this happens, we take steps to ensure your information remains protected in line with this Privacy Policy.

We may update this Privacy Policy from time to time. When we do, we will post the updated policy here and, where appropriate, notify you through the app or portal. Your continued use of the platform after an update means you accept the revised policy.